Jean-Pierre Franon
Projects & support department manager
“Many software installation projects fail through a lack of follow-up and insufficiently rigorous project management. CARL Software undertakes to assist you during the installation phase and during day-to-day system operations. We have developed a specific support methodology, CARL Pilot. We trust that our commitment will inspire your confidence and ensure the success of your project.
Our commitment can prove its worth whenever you need it, with our “Flash”, “Presence” and “Gold” service contracts which guarantee, for example, that a specialist will be at your service within an hour. With our “Gold” service, CARL technicians are on hand to provide support 7 days a week. These continual efforts have proved their worth, and I am proud today to note that over 98% of our support contracts are renewed each year.
Lastly, our close-knit structure and well-tailored organisation ensure that we can offer you optimum responsiveness.”