Tracking requests

Users are informed in real time of the status of their requests.

By logging on to CARL Flash, they can view the “thread of their requests” or those registered for a given Department inside the company, or company level.

  • Users can associate themselves with an existing request, which reinforces the urgency of the service order with Technical Services Departments and avoids unnecessary requests.
  • The user can also send reminders to the Technical Services Department for follow-up information on the processing of his request. Notifications are automatically sent to the persons concerned.
  • In certain contexts, the user is led to accept or refuse the result of the service requested. This action closes the service order.