Opened in 2020, the new ENS Paris-Saclay (École Normale Supérieure) campus covers more than 100,000 m² (65,000 m of usable floor space, 84,500 m² of total built area and 10,000 m² of gardens) and brings together state-of-the-art scientific facilities and infrastructures. From the very start of the campus project, the school chose to manage the maintenance of its facilities using CARL Source Facility CMMS .
University maintenance: the ENS Paris-Saclay multi-site model
ENS Paris-Saclay is one of France’s leading engineering schools, with 11 departments, 12 laboratories and 2 research institutes training over 400 students each year for careers in research and higher education.
Maintenance management is overseen by the School’s technical team, which includes 10 technicians and 3 key service providers (multi-technical, cleaning, security) responsible to maintain the campus buildings as well as its 42,700 scientific and technical assets (hydraulic presses, L3 laboratory, ISO6 clean room, concrete plant, etc.). In 2023, their scope has been extended to include the university’s library and media center (100,000 m2), making maintenance part of a multi-site management approach.
The CARL Source solution was deployed at ENS Paris –Saclay in just 6 months, during this time CARL Software teams integrated the school’s specific criticality criteria to ensure that maintenance requests were processed in line with contractual commitments.
Paris-Saclay in figures
Project team
- Recruitment of an operations engineer to lead the deployment.
- Training for IT and Maintenance Managers Delivered by CARL Consultants.
- Training for 25 internal users.
” CARL Source enables me to record maintenance, carry out analyses, and sustainably improve service quality and equipment operation.
Jean Christophe Keller, Maintenance Operations Management Engineer.
CARL Source: A SaaS CMMS to centralize infrastructure, equipment, vehicles and inventory
Gradual implementation across the entire asset portfolio, with mobile access and a SaaS-based approach.
CARL Source’s strength: centralizing a wide range of equipment processes in a single database. After infrastructures and scientific equipment, the CMMS has been extended to the vehicle fleet, as well as to the management of chemical product inventories and hazardous waste tracking.
The result: a unified, centralized management delivering a high level of service to students as well as staff.
Deployed right from the start of the project, CARL Touch mobility was first adopted by service providers, then by ENS technicians and managers.
The benefits are quickly identifiable:
- For managers: simplified assignment, real-time monitoring, enhanced traceability.
- For technicians: instant access to jobs, equipment history, precise tracking, and task completion directly from tablet.
2025: transition to SaaS and CARL Flash, change of scale.
In 2025, CARL Source will migrate to SaaS. The aim is to free the IT Department from server management and deploy CARL Flash, the reporting application, without constraining the school’s IT processes.
As a result, over 300 users (employees and contractors) can now report a malfunction in just a few clicks.
The benefits of CARL Flash –
Simplified, intelligent reporting
- Significant increase in the number of reports.
- Improved quality of information (photo-enhanced reporting directly from the smartphone).
- Clear visualization of criticality.
- 15 structured areas to quickly orient each request.
- Automatic creation of requestor via e-mail address.
- Profile control by e-mail identification.
- Real-time monitoring: the applicant is kept informed at every stage of processing.
“With SaaS and CARL Flash, we opted for autonomy, simplicity and efficiency. It’s been a minor revolution in terms of usage: no more multiple channels and complex procedures. Now we have a single, simple and accessible point of entry. A successful gamble,” enthuses JC Keller.
CMMS assessment: improving maintenance performance and management
The deployment of CARL solutions has enabled us to structure and significantly optimize maintenance management.
- Implementation of 1,600 preventive maintenance ranges, structuring teams and service providers organization.
- Automatic routing of work requests to the appropriate technicians and partners.
- Annual analysis of 6,400 maintenance interventions to optimize equipment management.
- Improved efficiency and faster response times through the use of CARL Touch and CARL Flash.
- A single software package used to manage and monitor equipment, infrastructure, and vehicle fleet.
- A shared tool to facilitate coordination between in-house staff and service providers.
- Precise monitoring of contracts via KPI and SLA reports (number of services, compliance with response times, tracking of preventive and corrective delays).
Benefits of SaaS Transition
- Migration completed on schedule in just 4 months.
- Handling of the specific perfectly managed.
- A transparent migration process with no disruption for end users.
- CMMS downtime limited to a single day to ensure secure data transfer.
- Data security and reliability
- Reduced management time.
- Quality support from the CARL Software team.
Our technical property management software CARL SOURCE Facility
CARL Source Facility is our technical management software for real estate assets infrastructure and networks. This Facility Management solution has been designed in partnership with major industry players to enable you to optimize the maintenance and operation of your real estate assets. Our Facility range enables you to control your assets, guaranteeing equipment availability and staff safety, monitor your service providers, and manage your maintenance contracts and operations in real time, while reconciling quality and budgetary control.
3 best practices recommended by ENS Paris-Saclay for CMMS deployment
- Appoint a single system administrator to structure data and guarantee reliable reporting.
- Invest in user awareness, training, and change management to drive long-term user adoption.
- Centralize all maintenance data within the CMMS, including data from external service providers, to ensure a secure maintenance history.
