Services
3 levels of service to assist you every day with your CARL Source CMMS

Personal access to the customer portal (tutorials, FAQs, webinars, etc.).

Includes “Standard”

A support team available around the clock and one free invitation to our User’s Club.

Includes “Advanced” support

A Customer Success Manager and technical support available 7 days a week.

CARL AI.Gen’s generative Artificial Intelligence to easily address all your questions Compare our offers.

Standard support

Technical support available by phone from 9am to 12pm and from 2pm to 5pm.
A personal customer area to keep track of all the latest news and manage your contracts.
Comprehensive documentation to help you train independently: FAQs, tutorials, and technical guides.
Access to a wide range of resources to help you get started: feedback from other users, webinars on the latest innovations and white papers.

Includes “Standard” support

A support team available around the clock (8am – 6pm) to answer all your questions.
Technical support available by telephone.

One free invitation to the CARL Users’ Club: 2 days to meet other users, talk to our teams and find out about our next innovations.

A personalized presentation of the product roadmap focused on your needs.

Includes “Advanced” support

Technical support available by telephone 7 days a week, 365 days a year from 8am to 8pm.
Requests processed in less than 1 hour.
A dedicated Customer Success Manager for optimum support and ongoing customer satisfaction.
Personalized advice from your Customer Success Manager, based on your use of the solution.
Two free invitation to the CARL Users’ Club.

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