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    Terms and conditions

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    • Show conditions

      Some of the information you provide in the above documentation request form is Personal Data. We inform you that this data is processed by CARL Software and that it is subject to our personal data protection policy. In the context of sending the form, your Data will be used for commercial contact purposes by CARL Software, to send you the information you have requested, or more generally information about our events, products or services. They will be kept for a period of 3 years from their collection and are intended for the commercial and communication teams of CARL Software. By contacting us via this form, you consent to the use and storage of your personal data for the purposes and duration mentioned above. In accordance with the applicable regulations, you have a right of access, rectification, portability, erasure of your personal data and a right to request a limitation of the treatment carried out. These rights and their implementation are detailed in personal data protection policy.

    Services
    3 levels of service to assist you every day with your CARL Source CMMS

    Services & Support CMMS CARL Berger-Levrault
    Make the most of your solution with our tailored services.

    Make the most of your solution with  our tailored services  

    Personal access to the customer portal (tutorials, FAQs, webinars, etc.).

    Includes “Standard” 

    A support team available around the clock and one free invitation to our User’s Club.

    Includes “Advanced” support

    A Customer Success Manager and technical support available 7 days a week.

    Standard support
    The little extra 

    CARL AI.Gen’s generative Artificial Intelligence to easily address all your questions Compare our offers.

    Standard support

    Personal access to the customer portal for independent training (tutorials, FAQs, webinars, etc.).

    • Technical support available by phone from 9am to 12pm and from 2pm to 5pm.
    • A personal customer area to keep track of all the latest news and manage your contracts.
    • Comprehensive documentation to help you train independently: FAQs, tutorials, and technical guides.
    • Access to a wide range of resources to help you get started: feedback from other users, webinars on the latest innovations and white papers.

    Advanced support

    A support team available around the clock and access to our Users’ Club.

    Includes “Standard” support

    • A support team available around the clock (8am – 6pm) to answer all your questions.
    • Technical support available by telephone.
    Advanced support
    The little exta

    One free invitation to the CARL Users’ Club: 2 days to meet other users, talk to our teams and find out about our next innovations.

    Premium support
     The little extra  

    A personalized presentation of the product roadmap focused on your needs.

    Premium support

    A Customer Success Manager and support available 7 days a week.

    Includes “Advanced” support

    • Technical support available by telephone 7 days a week, 365 days a year from 8am to 8pm.
    • Requests processed in less than 1 hour.
    • A dedicated Customer Success Manager for optimum support and ongoing customer satisfaction.
    • Personalized advice from your Customer Success Manager, based on your use of the solution.
    • Two free invitation to the CARL Users’ Club.

    Would you like to find out more about our maintenance solutions and customized services?