EXCERPTS FROM THE AFIM STUDY ON EAM/CMMS
For the success of the project, the installation of a CMMS system requires a detailed, in-depth preliminary study of requirements, a precise definition of objectives, careful preparation of the participants, and the support of everyone. This type of project must be carried out under the initiative of the management and with the participation of every company employee. These conditions will, on the one hand, allow a relevant choice to be made from all the product offers on the market, and on the other hand, will make it possible to plan the most intelligent and efficient way of organising the system.
It is interesting to look at the statistics from a survey of students who did their work experience placement in the field of maintenance or who worked as an apprentice in a company. Around 20% of them chose as the subject of their report ‘selection and installation of a CMMS tool in our company’. After six months of consultation and sometimes difficult discussions between the various departments, we find that the main problem with CMMS is not a technical problem, but one that requires a change of culture that must be approved by all departments and managers in the company: purchasing, methods, manufacture, maintenance, new projects, and accounts. Most of these work experience reports conclude that failure is almost inevitable unless a specific person is appointed to take responsibility for a CMMS project, even if the specification was clearly defined and the CMMS software was purchased and installed. What also can happen is that the tool is no longer used as soon as the student leaves, even though it appeared to be well accepted and was deemed to be performing satisfactorily.