Users are informed in real time of the status of their requests.
By logging on to CARL Flash, they can view the “thread of their requests” or those registered for a given Department inside the company, or company level.
- Users can associate themselves with an existing request, which reinforces the urgency of the service order with Technical Services Departments and avoids unnecessary requests.
- The user can also send reminders to the Technical Services Department for follow-up information on the processing of his request. Notifications are automatically sent to the persons concerned.
- The user can track the status of his or her request, the start and end dates of the maintenance work, the person responsible for the work and any comments.
- In certain contexts, the user is led to accept or refuse the result of the service requested. This action closes the service order.
