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Would you like to find out more about our CMMS solutions?
Book your demonstration today!
Integrated directly into CARL TOUCH CMMS mobile application, CARL Remote Assist offers to field technicians advanced assistance including videoconferencing, messaging, visual annotations, and much more.
Exchanges are saved as reports directly in your CARL Source CMMS, making it easy to keep track and retain knowledge.
Increase in the First-Time Fix rate
Technicians are immediately connected to an expert.
Quick and easy troubleshooting
Field technician assisted by an expert.
Travel reduction
No need to send an expert or supplier to solve the problem.
Knowledge capitalization
Maintenance Work call history.
Full traceability of performed procedures
Ensures traceability of actions taken by technicians in the event of an audit.
The CMMS (Computerized Maintenance Management System) Remote Assistance service offered by CARL BERGER-LEVRAULT is designed to assist technicians with maintenance operations. This service allows companies to benefit from real-time technical or functional support via the CMMS CARL TOUCH mobile application.
Harness the power of remote assistance to facilitate expert-technician exchanges.
Contact an expert via an audio-video call.
Guide visually with more precision and speed than an audio call.
Provide data and instructions to technicians in real time.
Automatically save your reports in your CARL Touch and CARL Source CMMS.
Integrated directly into CARL Source and CARL Touch: