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CARL Remote Assist
Augmented remote assistance solution integrated into your mobile CMMS CARL Touch
Access a dedicated CMMS remote assistance solution
Increase the efficiency of your maintenance field by connecting your technicians with experts, and capitalize on the knowledge acquired.
Benefit from an enhanced teleassistance solution.
Integrated directly into CARL TOUCH CMMS mobile application, CARL Remote Assist offers to field technicians advanced assistance including videoconferencing, messaging, visual annotations, and much more.
Exchanges are saved as reports directly in your CARL Source CMMS, making it easy to keep track and retain knowledge.
What are the advantages of remote assistance for maintenance technicians?
Increase in the First-Time Fix rate
Technicians are immediately connected to an expert.
Quick and easy troubleshooting
Field technician assisted by an expert.
Travel reduction
No need to send an expert or supplier to solve the problem.
Knowledge capitalization
Maintenance Work call history.
Full traceability of performed procedures
Ensures traceability of actions taken by technicians in the event of an audit.
Benefit from expert guidance in the field via .
What is CMMS remote support service?
The CMMS (Computerized Maintenance Management System) Remote Assistance service offered by CARL BERGER-LEVRAULT is designed to assist technicians with maintenance operations. This service allows companies to benefit from real-time technical or functional support via the CMMS CARL TOUCH mobile application.
CARL Remote Assist features
Harness the power of remote assistance to facilitate expert-technician exchanges.
Contact an expert via an audio-video call.
Guide visually with more precision and speed than an audio call.
Provide data and instructions to technicians in real time.
Automatically save your reports in your CARL Touch and CARL Source CMMS.
Our CARL Remote Assist solution
Integrated directly into CARL Source and CARL Touch:
- Save experts: create your own directory of experts for each of your facilities.
- Exchange between expert and technician: instant messaging, screen sharing, document sharing, photos & videos.
- Automatic logging of knowledge gathered during remote assistance.
- Downgraded mode for areas with limited network throughput.
- Easy to use: no tools to install for experts.
