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      Some of the information you provide in the above documentation request form is Personal Data. We inform you that this data is processed by CARL Software and that it is subject to our personal data protection policy. In the context of sending the form, your Data will be used for commercial contact purposes by CARL Software, to send you the information you have requested, or more generally information about our events, products or services. They will be kept for a period of 3 years from their collection and are intended for the commercial and communication teams of CARL Software. By contacting us via this form, you consent to the use and storage of your personal data for the purposes and duration mentioned above. In accordance with the applicable regulations, you have a right of access, rectification, portability, erasure of your personal data and a right to request a limitation of the treatment carried out. These rights and their implementation are detailed in personal data protection policy.

    CARL Remote Assist

    Augmented remote assistance solution integrated into your mobile CMMS CARL Touch

    CARL Remote Assist: Augmented remote assistance solution integrated into your mobile CMMS.

    Access a dedicated CMMS remote assistance solution

    Remote assistance solution dedicated to the CMMS | CARL Remote Assist

    Increase the efficiency of your maintenance field by connecting your technicians with experts, and capitalize on the knowledge acquired.

    Benefit from an enhanced teleassistance solution.

    Integrated directly into CARL TOUCH CMMS mobile application, CARL Remote Assist offers to field technicians advanced assistance including videoconferencing, messaging, visual annotations, and much more.
    Exchanges are saved as reports directly in your CARL Source CMMS, making it easy to keep track and retain knowledge.

    What are the advantages of remote assistance for maintenance technicians?

    First-Time Fix

    Increase in the First-Time Fix rate

    Technicians are immediately connected to an expert.

    Quick and easy troubleshooting

    Quick and easy troubleshooting

    Field technician assisted by an expert.

    Travel reduction

    Travel reduction

    No need to send an expert or supplier to solve the problem.

    Knowledge capitalization

    Knowledge capitalization

    Maintenance Work call history.

     Full traceability of performed procedures

     Full traceability of performed procedures

    Ensures traceability of actions taken by technicians in the event of an audit.

    Benefit from expert guidance in the field via  .

    CARL Remote Assist features

    Remote Assist

    Harness the power of remote assistance to facilitate expert-technician exchanges.

    Teleassistance call

    Contact an expert via an audio-video call.

    Guide

    Guide visually with more precision and speed than an audio call.

    Instructions

    Provide data and instructions to technicians in real time.

    Save

    Automatically save your reports in your CARL Touch and CARL Source CMMS.

    Our CARL Remote Assist solution

    Integrated directly into CARL Source and CARL Touch:

    • Save experts: create your own directory of experts for each of your facilities.
    • Exchange between expert and technician: instant messaging, screen sharing, document sharing, photos & videos.
    • Automatic logging of knowledge gathered during remote assistance.
    • Downgraded mode for areas with limited network throughput.
    • Easy to use: no tools to install for experts.