CARL Touch allows each technician to receive notifications in real time and to view all the tasks to be performed, open service requests, new jobs assigned to the technician, etc.
The reports are optimized and digitized: the technician generates them directly from the intervention requests or from programmed interventions.
All maintenance operations (curative, preventive, conditional, regulatory, diagnostic, etc.) are monitored in real time:
- Automatic or manual calculation of travel time, time to execute the service order, duration of lock-down, duration of preparation, etc.
- Realization of operations planned for scheduled maintenance (meter readings, standard exchange of equipment, assessment and inventory, rounds …).
- Consumption of reserved or non-reserved items, directly related to stock.
- Proof of on-site visit (presence control).
- Use of material means (tools, technical vehicles, gondolas, PPE…).
- Details of execution of the work carried out.
- Addition of multimedia documents.
- Customer’s signature to record proof of the service rendered by the technician, followed by an email indicating the details of the work performed.
Thanks to CARL Touch, all the technician’s activities are summarized. The technician can modify and complete this summary with additional activities, separate from the interventions (cleaning, meetings, training, etc.). In this way, the technician can ensure exhaustive time recording for his activity.
The technician is no longer isolated in the field; he has a dedicated assistance tool throughout the service order:
- Geolocalizing to optimize travel to the site where the service order is to take place.
- Multimedia support, plans, maintenance procedures, to better understand the technical acts to be carried out.
- Access to the history of the equipment, its model, at the place of the service order.
- Consideration of safety factors (risks and associated prevention).
- Maintaining a permanent contact (e-mail, telephone…) with the requester to best prepare the service order (additional information, etc.).
- Knowledge of fault trees.
- Access to nomenclatures.
- Quick creation of maintenance work reports…
Throughout the day, the technician can also create alerts intended for other maintenance experts. If the technician is not able to perform a service order, he can transfer the current one to another technician or directly create a new service order.
Agenda mode
Thanks to the agenda mode, the technician can visualize the schedule of his tasks and control his activities.
Planning of tasks to be carried out
- Visual information of days with scheduled tasks.
- Global visibility of tasks for the day.
- Access to task details in one click.
- Possibility to accept or refuse the task directly from the agenda mode.
- Hours-run counter planned for the day.
Activity tracking
- Visual information of days with recorded work activities.
- Global visibility of all work done during the day.
- Additional activity with choice made by the field user, the time spent, and the nature of work done.
- Possibility to duplicate the activity for another field user.
