CARL Touch functionalities

Real Estate Repository

With CARL Touch, the technician has access to the details of the assets to be maintained: equipment, premises, technical lots, networks, etc.

Full details are displayed to the field technician:

Equipment address.
Equipment status
Criticality, serial number, models, warranty… of the equipment.
Technical characteristics.
Multimedia documents.
Work in progress and maintenance history.

« Accessible data can be adapted to the typology of the equipment. »

The application allows the technician to inventory and update the assets in real time:

Creation of new equipment and identification of assets in the field (by associating a barcode label, using the manufacturer’s or constructor’s barcode or by NFC pairing).
Enrichment of asset data by completing equipment data sheets.

On a daily basis, the application can trigger a set of actions:

A new task
Geolocation of equipment
Entering an event.

Manage stock

The manager manages a catalog of articles differentiated according to typology (spare parts, consumables, tools, PPE…).

He has access to all the information related / description to the article: details of storage, generalities, technical characteristics, multimedia docs).
He updates the catalog of stock items (photos of items, technical characteristics) in the field.

The traceability of stock movements is made easier thanks to optimized wizards to carry out:

Outgoings in connection with a service order, an expense center, with an equipment, an individual, a scrapping…
Entries on purchases or transfers from another warehouse, returns of parts not used during the execution of the service order, entries of parts following the revamping of equipment…
Location changes during warehouse reorganizations.
Spontaneous or prepared inventories (rotating or annual).

CARL Touch allows the inventory manager to receive purchased items from the loading dock or to transfer items from other warehouses.

Declaration of quantities received.
Quality control.
Management of disputes (breakage, missing items).
Use of multimedia to digitize the supplier receipt slip, photograph a faulty item or a damaged package.
Automatically create equipment files upon reception of registered items.

Track maintenance work

CARL Touch allows each technician to receive notifications in real time and to view all the tasks to be performed, open service requests, new jobs assigned to the technician, etc.

The reports are optimized and digitized: the technician generates them directly from the intervention requests or from programmed interventions.

All maintenance operations (curative, preventive, conditional, regulatory, diagnostic, etc.) are monitored in real time:

Automatic or manual calculation of travel time, time to execute the service order, duration of lock-down, duration of preparation, etc.
Realization of operations planned for scheduled maintenance (meter readings, standard exchange of equipment, assessment and inventory, rounds …).
Consumption of reserved or non-reserved items, directly related to stock.
Proof of on-site visit (presence control).
Use of material means (tools, technical vehicles, gondolas, PPE…).
Details of execution of the work carried out.
Addition of multimedia documents.
Customer’s signature to record proof of the service rendered by the technician, followed by an email indicating the details of the work performed.

Thanks to CARL Touch, all the technician’s activities are summarized. The technician can modify and complete this summary with additional activities, separate from the interventions (cleaning, meetings, training, etc.). In this way, the technician can ensure exhaustive time recording for his activity.

The technician is no longer isolated in the field; he has a dedicated assistance tool throughout the service order:

Geolocalizing to optimize travel to the site where the service order is to take place.
Multimedia support, plans, maintenance procedures, to better understand the technical acts to be carried out.
Access to the history of the equipment, its model, at the place of the service order.
Consideration of safety factors (risks and associated prevention).
Maintaining a permanent contact (e-mail, telephone…) with the requester to best prepare the service order (additional information, etc.).
Knowledge of fault trees.
Access to nomenclatures…

Throughout the day, the technician can also create alerts intended for other maintenance experts. If the technician is not able to perform a service order, he can transfer the current one to another technician or directly create a new service order.

Agenda mode

Thanks to the agenda mode, the technician can visualize the schedule of his tasks and control his activities.

Planning of tasks to be carried out

Visual information of days with scheduled tasks.
Global visibility of tasks for the day.
Access to task details in one click.
Possibility to accept or refuse the task directly from the agenda mode.
Hours-run counter planned for the day.

Activity tracking

Visual information of days with recorded work activities.
Global visibility of all work done during the day.
Additional activity with choice made by the field user, the time spent, and the nature of work done.
Possibility to duplicate the activity for another field user.