Services
Carl software
Services offered by CARL Software

Flash / Gold Contracts

A hotline is often a software company’s weakest link. Not so at CARL Software; the great importance we place on the quality and responsiveness of our customer support services is the reason why 98% of our assistance contracts are renewed each year.

Flash, Presence & Gold assistance contracts

 

Service in less than one hour, on-site service calls and assistance 7 days a week

 

Because you use our software daily, you need quick replies to your questions:

With the Flash assistance contract you know that your requests will be addressed within the hour.

The Presence contract offers you the same quick service, with the added benefit of an on-site guarantee. It features options such as regular on-site training and advice sessions to keep you up to date with the latest versions of our software and help you to get the most out of it.

The Gold contract is your choice for technical support available 7 days a week, 365 days a year.