Support contracts
Custom assistance
In order to ensure the sustainability of your investment, we provide a local assistance service so that you are able to continuously and easily use your CARL Source.
Our team of experts is committed to the quality of listening to your requests and the responsiveness of its replies.
We offer the following services:
Support Agreement
- Unlimited access to our hotline during working days.
- Guaranteed to look into your requests in less than an hour.
- 24-hour access to a dedicated support site to: manage your assistance requests, access a knowledge base and video tutorials, download new versions, access product news, check even replays…
The Gold Option
- Dedicated contacts.
- Technical troubleshooting assistance 7 days a week, 365 days a year from 8 a.m. to 8 p.m.
Eiffel Tower
Find out about the Eiffel Tower’s CMMS Solution.
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