Issuing requests

CARL Flash is a mobile application, connected to CARL Source, which provides wizards to facilitate the creation of requests.

To be able to be used by all, the application combines design and usability:

  • Compliance with the graphic codes of consumer applications.
  • Take advantage of the multimedia capabilities of the devices (voice dictation, taking photos or associating documents, barcode reading, geolocation from maps…).

Tracking requests

CARL FLASH :

Users are informed in real time of the status of their requests.

By logging on to CARL Flash, they can view the “thread of their requests” or those registered for a given Department inside the company, or company level.

  • Users can associate themselves with an existing request, which reinforces the urgency of the service order with Technical Services Departments and avoids unnecessary requests.
  • The user can also send reminders to the Technical Services Department for follow-up information on the processing of his request. Notifications are automatically sent to the persons concerned.
  • The user can track the status of his or her request, the start and end dates of the maintenance work, the person responsible for the work and any comments.
  • In certain contexts, the user is led to accept or refuse the result of the service requested. This action closes the service order.