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    Terms and conditions

    By checking this box, I certify that I have read and accept the conditions applicable to the processing of my personal data.

    • Show conditions

      Some of the information you provide in the above documentation request form is Personal Data. We inform you that this data is processed by CARL Software and that it is subject to our personal data protection policy. In the context of sending the form, your Data will be used for commercial contact purposes by CARL Software, to send you the information you have requested, or more generally information about our events, products or services. They will be kept for a period of 3 years from their collection and are intended for the commercial and communication teams of CARL Software. By contacting us via this form, you consent to the use and storage of your personal data for the purposes and duration mentioned above. In accordance with the applicable regulations, you have a right of access, rectification, portability, erasure of your personal data and a right to request a limitation of the treatment carried out. These rights and their implementation are detailed in personal data protection policy.

    Issuing requests

    CARL Flash is a mobile application, connected to CARL Source, which provides wizards to facilitate the creation of requests.

    To be able to be used by all, the application combines design and usability:

    • Compliance with the graphic codes of consumer applications.
    • Take advantage of the multimedia capabilities of the devices (voice dictation, taking photos or associating documents, barcode reading, geolocation from maps…).

    Tracking requests

    CARL FLASH :

    Users are informed in real time of the status of their requests.

    By logging on to CARL Flash, they can view the “thread of their requests” or those registered for a given Department inside the company, or company level.

    • Users can associate themselves with an existing request, which reinforces the urgency of the service order with Technical Services Departments and avoids unnecessary requests.
    • The user can also send reminders to the Technical Services Department for follow-up information on the processing of his request. Notifications are automatically sent to the persons concerned.
    • The user can track the status of his or her request, the start and end dates of the maintenance work, the person responsible for the work and any comments.
    • In certain contexts, the user is led to accept or refuse the result of the service requested. This action closes the service order.