2022-03-08

Example of The Mont Blanc Tunnel: CMMS to guarantee safety and availability

Customer success storie - Maintenance software user testimonial - Mont Blanc Tunnel
Example of The Mont Blanc Tunnel: CMMS to guarantee safety and availability

The Mont Blanc Tunnel, a strategic European link

The Mont Blanc Tunnel has been a strategic European link since 1965, connecting the towns of Chamonix (France) and Courmayeur (Italy). Stretching for up to 7.2 miles, this road and tunnel of exceptional size requires rigorous monitoring of all safety devices. The Mont Blanc Tunnel.
European Economic Interest Grouping (GEIE-TMB) is the Franco-Italian structure responsible for the maintenance and operation of the tunnel. Considered a global benchmark in terms of safety, the Mont
Blanc tunnel is monitored every day by teams of experts and state-of-the-art equipment split between two platforms, one at each end of the tunnel. To assist the crews of technicians in their maintenance operations and to guarantee tunnel safety and availability to the French and Italian governments, GEIE-TMB has chosen to acquire
the CARL Source solution.

Guarantee the flow of traffic and improve equipment safety

In order to guarantee the flow of traffic and to improve the safety of
its equipment, the Mont Blanc Tunnel needed to replace its old CMMS
solution, which had become obsolete. A project group involving the
managers of each department was created to find a replacement
solution with the following requirements:

  • Ergonomics: must be easy for various users, such as control room
    operators, maintenance technicians, or administrative staff.
  • Mobility: must be backed by a mobile application that can be used
    without an Internet connection, allowing technicians to access
    information in all conditions of use.
  • Volumetry: the database must hold a large amount of data,
    related to a myriad of equipment (accelerators, vehicles, printers, fire
    extinguishers, video surveillance cameras, high voltage
    installations, buildings).
  • Functionality: must be used to manage numerous preventive
    maintenance procedures and monitor the 150 service contracts.
  • Multilingual: Franco-Italian teams must be able to use the software
    easily and safely..

« CMMS to guarantee safety and availability. »

Mont Blanc Tunnel: a project focused on user safety

Mont Blanc Tunnel: a project focused on user safety

Rolling out the CARL Source Facility CMMS

The CARL Source software was chosen following an RFP request from GEIE-TMB. Over a period of six months, TMB’s IT teams proceeded to clean their database and update all preventive maintenance programs, before transferring them to a test database of the CARL Source software using the integrated data import module, CARL Loader.

The following elements are created at the same time:

Sont créés dans le même temps :

  • Interface to the LOGOS software used by the Security Control Station.
  • New geographic tree structure.
  • Automatic color indicator based on expiration date of service contracts.
  • A QR code and an NFC chip are placed on each of the 8000 pieces of equipment to allow technicians to easily scan each unit using the CARL Touch mobile solution, and to access technical data and service history.

The software is tested and validated by multiple evaluators from different departments. Each user is trained to use the CMMS in a customized way. Switching to the new solution did not cause any disruption to road traffic.

« Our inspection bodies can use CARL Source
as easily as one of our technicians. »

Sabrina Ducruet, Head of Methods, Programming and Contracts

The benefits provided for managing the maintenance

Maintenance Tunnel Mont Blanc

Traceability, fleet tracking in real time, responsiveness… the benefits provided by CARL Source for managing the maintenance of the Mont Blanc Tunnel are many.
By using the geographical tree to locate the equipment, each of the 200 employees and 80 fire service agents can issue a service call request. It can be a corrective service call or a service request for a non-urgent need. As soon as it is sent, the request is automatically assigned to a technician according to their skills, availability and native language, thus guaranteeing immediate and effective processing..

Subcontractors also use CARL Source. This makes it possible to centralize technical information on a single database, serving as a reference for all operators. “Our inspection bodies use CARL Source with the same ease of use as one of our technicians,” says Ms. Ducruet, Head of Methods, Programming and Contracts. By using CARL Touch without an Internet connection, each technician has access to all technical data relevant to the service call, right by the equipment. “It is thanks to CARL Source that the GEIE-TMB teams are able to guarantee both the availability of the 8,000 equipment units in the tunnel and the safety of passengers on board the 5,000 vehicles that use the tunnel every day,” adds Sabrina Ducruet.

Our Facility Management solution CARL Source Facility

CARL SOURCE FACILITY | Facility Management Software

CARL Source Facility is our software for the technical management of real estate assets, infrastructures and networks of companies in the tertiary sector. This Facility Management solution has been designed in partnership with major players in the business to allow you to optimize the maintenance and operation of your real estate assets. Our Facility range gives you the possibility to manage it by guaranteeing the availability of equipment and staff safety, being able to monitor your service providers, manage your contracts and maintenance activities in time real while reconciling quality and keeping costs under control.