Example of Lindt & Sprüngli: Improving Maintenance and Management Operations

Customer success stories – CMMS user experience – Lindt & Sprüngli

Example of Lindt & Sprüngli: Improving Maintenance and Management Operations

Established in more than 120 countries around the world, the company has its own manufacturing workshops in the United States and Europe. In 2009, Lindt & Sprüngli embarked on a Lean manufacturing approach and uses a CMMS software to achieve its objectives of monitoring, improving production and lean management. The CARL Source Factory CMMS solution is rolled out in its Swiss, French and Italian factories.

Rolling out a configurable CMMS solution

In order to ensure the development of the LEAN method, Lindt & Sprüngli wants to roll out a configurable CMMS solution adapted to its business in order to:

“A CMMS to help the company monitor and improve their production.”

Lindt: no waste management goal


The CARL Source Factory CMMS solution

In 2009, a first test base was installed on the French site of Oloron St Marie to allow technicians to get used to the solution and discover the functional options of the product. The installation of barcodes on all plant equipment began at the same time. Lindt teams created their performance indicators; all are personalized according to the user’s profile, “the extended setting of the CARL Source software being one of its big assets” according to Mr. Farraku, maintenance engineer.

After being trained by CARL Berger-Levrault consultants, Lindt’s main managers organize “very quick training for technicians because it is a fairly intuitive tool” says Mr. Farruku.
In 2015, the Lindt workshops rolled out the mobility solution CARL Touch to improve the efficiency of their maintenance operations.

The project continued to grow in 2018 with the CMMS / MES interface; This allows real-time collection of production data, analysis and automatic generation of work requests.

“We understand how we spend our service technicians’ hours and how we use spare parts.”

Klodian Farruku, Lindt Italia Service Engineer

Consequences for the maintenance and management operations

LINDT Production | CMMSThanks to CARL Source Factory, Lindt & Sprüngli are able to manage all preventive, curative and conditional operations, optimize equipment availability and schedule teams.

From the CMMS / MES interface, requests for work automatically arrive at CARL Source and are assigned to an available technician. This significant time saving is bolstered by the use of CARL Touch mobility which allows the technician to have the technical data of the equipment and the history of previous work, directly at the foot of the machine.

With CARL Source Factory, storekeepers gain in efficiency during inventories and unloading from the warehouse.

Measuring the efficiency of the maintenance department using indicators

As part of the Lean method, Mr. Farruku measures the efficiency of the maintenance department using the CARL Source indicators. Maintenance engineers analyze CMMS data to “understand how we spend the hours of our technicians and spare parts, by type of intervention or by type of equipment.”

With the help of monthly reviews, “we can make decisions on what improvements to make to reduce failures to zero.” This information can also be viewed by department managers to analyze their activity!

Our CMMS solution for industry CARL Source Factory

CARL Source Factory | CMMS for industry

CARL Source Factory is our CMMS solution dedicated to the industry sector. It has been designed to guarantee you the best operating conditions for industrial equipment, associated structures and the safety of your members of staff. It allows you to monitor your maintenance activities, new works and regulatory diagnostics in real time, monitor your service providers and manage your contracts while reconciling quality and budgetary control. Designed in partnership with major industry players, this solution allows you to tackle the challenges of Industry 4.0.